Tenon FM are a national Facilities Management Company established for over 25 years. We are currently recruiting for an experience Cleaning Manager to be based in Central Bedfordshire.

As a Cleaning Manager, you will interact with our client to ensure understanding of their needs and deliver service which exceeds expectation, ensuring that they have a better day, every day. You will also monitor and manage all service activities across the site, ensuring quality standards. You will be required to regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements. Finally, you will need to ensure that all employees are encouraged and motivated, and feel supported and valued in their working environment.

Key Responsibilities

- Regularly meet with client / Head of Operations to review existing and proposed service provisions

- Review costs to ensure budgets remain aligned and on target and increase profitability

- Establish rapport with client and reinforce a positive company image

- Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving

- Circulate information of any new service procedures to employees and managers to ensure best practice

- Ensure that monthly reports and any other relevant documentation requested by clients or Tenon fm is produced in a timely manner

- Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client

- Ensure all site information is maintained and updated in accordance with procedures and Service Level Agreements

- Produce and / or assist with quotations and preparation of financial information and ensure full understanding of budgetary information in order to understand the importance of correct pricing

- Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility, proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary.

Required Education, Skills and Qualifications

- Proven experience working as a Cleaning Manager, with evidence of leading high performing teams, developing business and commercial opportunities

- Knowledge of legislative framework for contracting, including TUPE transfers

- Be an excellent communicator with the ability to confidently and credibly engage and influence clients, partners and employees

- Experience of finance and budgetary control and ability to manage profit and loss

- Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data and make recommendations

- Experience of audits and working with ISO 9001, 14001 and QHSAS 18001 standards

- Has the ability to lead, manage, coach, develop and motivate direct reports and teams

- Excellent skills in building relationships and developing partnerships across multiple stakeholders

- Proven record of being responsive and innovative

- Self-motivated with the ability to work flexibly and as part of a team

- Maintain professional internal and external relationships that meet Company core values

You will be required to work 40 hours per week.
Travel to client sites is required.
Salary: Up to £29,000 per annum, depending on experience