ABOUT THE ROLE:

We are currently recruiting for motivated, reliable and customer focused Helpdesk Assistant to join our team based in Hatfield.

Job Type: Permanent - Full Time.

Pay Rate: £21,000 per annum.

Working Hours: 37.5 Hrs per week, Monday to Friday 09:00 Hrs to 17:00 Hrs.

Start Date: Immediately.

Role Summary:

The Helpdesk Assistant will be responsible for ensuring all requests are dealt with and logged across Hard
and Soft FM Services. They must have excellent customer service skills, and a proactive approach to problem
solving. Good ICT skills essential.

You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

Your responsibilities and Key Areas of work may include:

-To be responsible for ensuring all works are accurately logged, prioritised, and categorised in the CAFM system.
-To take a proactive and friendly approach to customer enquiries and problem solving.
-To have the ability to support with customer complaints, service issues and pass them onto the relevant department.
-To ensure the telephone, footfall, and emails are managed and answered professionally.
-To run reports from the CAFM system as and when required.
-To support with the scheduling of tasks when required.
-To have the ability to gather quotes, and purchase orders. To be able to book work when required.
-To provide a professional reception service to visitors, staff and students.
-To carry out administrative work associated with soft and hard services.
-To log requests for recharge work and assist the Facilities Management Team with making arrangements, including liaising with customers, recording expense codes and the related costs.
-To issue car parking permits to visitors and contractors as required.
-To communicate well and to demonstrate a pleasant and polite personality to team members and customers at all times.
-To promote a good first impression of the University.
-To support at UH events as and when required.
-You will be required to wear the service uniform.

ABOUT YOU:

-Excellent communication skills and able to negotiate with staff and/or contractors.
-Excellent prioritizing skills and taking ownership of tasks.
-Completes work with accuracy with attention to detail.
-A proactive approach to problem solving.
-Ability to work as part of a team.
-Goal orientated focus.
-Good ICT skills essential, with the ability to manipulate and work confidently with Microsoft Office, especially Excel and Word.
-Be flexible and have a hands-on approach, with the ability to take ownership of a query and see it through.
-Previous experience in Facilities Management and of CAFM software is also desirable.

Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

ABOUT US:

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

*** STRICTLY NO AGENCIES ***

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.