ABOUT THE ROLE:

We are currently recruiting for motivated, reliable and customer focused Cleaning Key Account Manager to join our team based in the Surrey and Sussex area.

Job Type: Permanent - Full Time.

Pay Rate: £35,000 to 40,000 per annum + Company Vehicle

Working Hours: 40Hrs per week, Monday to Friday 009:00Hrs to 17:30Hrs.

Start Date: Immediately.

Overview of Role:

Ensure that our customers have a better day, every day by overseeing exception service delivery across the
region. Plan, manage and implement schedules to ensure deadlines are met and maintained.

Key Responsibilities & Tasks:

- Develop and sustain excellent customer relationships by working in close partnership with them and
their team to ensure service delivery excellence at all times
- Full responsibility for the delivery of periodic cleaning.
- Proactively arrange and attend meeting with customers to assist with identifying new business
opportunities
- Provide management with regular structured feedback
- Design and implement business plans and strategies to promote the attainment of goals, including
business growth
- Ensure that the Company has the adequate and suitable resources to deliver services
- Manage HR challenges and support the team is resolution management (with support from the HR team)
- Organise and coordinate operations in ways that ensure that customer expectations are exceeded in the
most efficient and productive manner as possible
- Manage and maintain relationships with our approved supply chain partners and ensure that KPIs are
met or exceeded
- Gather, analyse and interpret external and internal data, prepare reports and be able to put measures
in place to resolve any challenges that are identified
- Ensure financial budgets and targets are consistently achieved
- Ensure billing is accurately maintained monthly.
- Ensuring that communication between departments is ongoing and utilised to maintain an environment
of continuous improvement.
- Support the company in service delivery excellence planning
- Ensure that all members of the team continually receive training in their respective fields of expertise
and that future developmental training programmes are identified and implemented as appropriate
- Provide a professional leadership support function to the teams and motivate staff to achieve our service
delivery goals
- Ensuring key performance indicators are in place and service delivery targets are met

ABOUT YOU:

- Proven experience as a Business Manager or working in a Operational Management role, with evidence
of leading high performing teams, developing business and commercial opportunities, including
increasing revenue through generation of leads
- Have ability to develop business strategy and identify, coordinate and manage change initiatives
- Excellent negotiation skills, proven track record of successfully upselling / pitching for new business
- Ability to demonstrate exceptional organisational and planning skills
- Be an excellent communicator with the ability to confidently and credibly engage and influence clients,
partners and employees
- Experience of finance and budgetary control and ability to manage profit and loss
- Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and
report on data and make and execute recommendations
- Proven record of being responsive and innovative
- Self-motivated with the ability to work under continuous pressure and meet tight deadlines
- Maintain professional internal and external relationships that meet Company core values
- A degree or relevant professional qualification is desirable

Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

Our core values are:

Accountable, Learn & Grow, Ethical, Respect & Team Work

ABOUT US:

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

Our Benefits:
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Discounted Gym membership
- Rewards platform
- On site and discounted parking
- Free mortgage advice partnered with Charles Cameron & Associates
- Discounted shopping card
- Paid volunteer day

*** STRICTLY NO AGENCIES ***

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

IND27

The successful applicant will be required to submit a DBS Check.

The successful applicant will be required to submit a Police Vetting Check.

Applicants must have been resident in the UK (including Northern Ireland but not the Republic of Ireland) for the 3 years prior to submitting an application. If, within this 3-year period applicants have been outside the UK for over 12 months we will not be able to accept your application.

Proven ability to work independently will be an advantage.

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.