ABOUT THE ROLE:

We are currently recruiting for motivated, reliable and customer focused Soft Play Manager to join our team based in Hatfield.

Job Type: Permanent - Full Time.

Pay Rate: £27,000 per annum

Working Hours: 40Hrs per week, Monday to Sunday (5 days out of 7) 09:00Hrs to 17:30Hrs.

Start Date: Immediately.

Role Summary:

Get Wild Hatfield is a vibrant, jungle-themed indoor soft play centre located inside The Galleria. Designed for children aged 0-12, it`s a safe and exciting space where families come to play, relax, and make lasting memories.
We`re currently investing in an exciting update to our play area, making this the perfect time to join our team and help lead the centre into its next chapter. We`re looking for a forward-thinking, hands-on Soft Play Manager with a passion for customer experience and the commercial drive to significantly increase footfall and income. This is an opportunity to take ownership, make an impact, and help shape a refreshed, modern soft play destination.


You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

Your responsibilities and Key Areas of work may include:

- Oversee the day-to-day operations of the centre, ensuring a safe, clean, fun, and welcoming environment.
- Take full ownership of the P&L, managing budgets, forecasting, cost control, and driving revenue growth.
- Develop and deliver strategies to double footfall and income, including events, offers, and community engagement.
- Lead, train, and motivate a high-performing team of play assistants, party hosts, and front-of-house staff.
- Ensure full compliance with health & safety, safeguarding, hygiene, and maintenance standards.
- Oversee and deliver exceptional children`s parties, group bookings, and events.
- Provide excellent customer service, dealing promptly and professionally with queries, feedback, and complaints.
- Support marketing activities both in-centre and digitally to promote the newly updated play space.
- Monitor stock, place orders, and manage supplier relationships.
- Maintain accurate operational documentation: rotas, reports, inspections, incidents, and cash handling.

ABOUT YOU:

- Experience in a supervisory or management role, ideally in leisure, soft play, hospitality, or family entertainment.
- Strong commercial acumen with full P&L responsibility in a previous role.
- Proven ability to drive business growth and hit ambitious targets.
- Excellent team leadership, communication, and organisational skills.
- Passion for working with children and creating a memorable customer experience.
- Willingness to work weekends, school holidays, and occasional evenings.

Desirable Qualifications:

- First Aid and/or Paediatric First Aid certification.
- Experience running events or managing a refurbished/relaunched venue.

Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

Our core values are:

Accountable, Learn & Grow, Ethical, Respect & Team Work.

ABOUT US:

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

Why Join Get Wild?
-Be part of a refreshed and reimagined play centre with big growth plans
-Competitive salary with a negotiable performance-based bonus
-Autonomy to lead, shape, and innovate in a supportive team
-A fun, energetic, and rewarding work environment

Our Benefits:
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Discounted Gym membership
- Rewards platform
- On site and discounted parking
- Free mortgage advice partnered with Charles Cameron & Associates
- Discounted shopping card
- Paid volunteer day

*** STRICTLY NO AGENCIES ***

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The successful applicant will be required to submit a DBS Check.

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.