ABOUT THE ROLE:

We are currently recruiting for motivated, reliable and customer focused Operations Manager to join our team based in the London Area.

Job Type: Permanent - Full Time.

Pay Rate: Up to £40,000 per annum dependent upon experience. In addition to this you will have use of a Company Vehicle and Fuel Card.

Working Hours: 40 Hrs per week, Monday to Friday usually 09.00 Hrs to 17.00 Hrs, however you will be expected to work flexibly due to the various working hours of our Cleaning Operatives.

Start Date: ASAP

Role Summary:

You will be responsible for overseeing exceptional service delivery across the region. Plan, manage and implement schedules to ensure deadlines are met, maintained and generate new sales leads and contracts.

Your responsibilities and Key Areas of work may include:

-Develop and sustain excellent customer relationships by working in close partnership with them and their team to ensure service delivery excellence at all times
-Proactively arrange and attend meeting with customers to assist with identifying new business opportunities
-Provide regular structured feedback to line manager and relevant team members
-Design and implement business plans and strategies to promote the attainment of goals, including business growth
-Ensure that the Company has the adequate and suitable resources to deliver services
-Manage HR challenges and support the team is resolution management (with support from the HR team)
-Organise and coordinate operations in ways that ensure that customer expectations are exceeded in the most efficient and productive manner as possible
-Manage and maintain relationships with our approved supply chain partners and ensure that KPIs are met or exceeded
-Gather, analyse and interpret external and internal data, prepare reports and be able to put measures in place to resolve any challenges that are identified
-Ensure financial budgets and targets are consistently achieved
-Accountable for ensuring all sites within remit are fully resourced and attended in accordance with contract and budget requirements and the team manage and resolve attendance gaps, following the escalation process as required, to ensure service continuity. Responsible for reviewing the monthly payroll, and ensuring employees are paid right first time and ensuring commentary is provided where sites are over / under budget.
-Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement.
-Support the company in service delivery excellence planning
-Ensure that all members of the team continually receive training in their respective fields of expertise and that future developmental training programmes are identified and implemented as appropriate
-Provide a professional leadership support function to the teams and motivate staff to achieve our service delivery goals
-Ensuring key performance indicators are in place and service delivery targets are met

ABOUT YOU:

-Proven experience as a Business Manager or working in a Operational Management role in a cleaning / facilities management industry, with evidence of leading high performing teams, developing business and commercial opportunities, including increasing revenue through generation of leads
-Have ability to develop business strategy and identify, coordinate and manage change initiatives
-Excellent negotiation skills, proven track record of successfully upselling / pitching for new business
-Ability to demonstrate exceptional organisational and planning skills
-Be an excellent communicator with the ability to confidently and credibly engage and influence clients, partners and employees
-Experience of finance and budgetary control and ability to manage profit and loss
-Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data and make and execute recommendations
-Proven record of being responsive and innovative
-Self-motivated with the ability to work under continuous pressure and meet tight deadlines
-Maintain professional internal and external relationships that meet Company core values
-A degree or relevant professional qualification is desirable
-A Full Clean UK Driving Licence is essential.

ABOUT US:

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

*** STRICTLY NO AGENCIES ***

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The successful applicant will be required to submit a DBS Check.

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.